Ordered the wrong part? Job got easier than expected? No problem — return it within 30 days and we'll make it right. Here's the short, honest version.
All appliance parts must be returned within 30 days of the original purchase date to be eligible for a refund or exchange. Requests made after this period cannot be honored due to manufacturer constraints.
Parts must be in their original, unopened packaging and in brand-new condition. Proper documentation including the original receipt or digital order confirmation is required for all returns.
Electrical components, installed mechanical parts, and customized special-order items are non-returnable once the factory seal is broken, ensuring the safety and reliability of our inventory.
To initiate a return, contact our customer service team with your order number. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and return shipping instructions. Refunds are issued to the original payment method within 5–7 business days of receiving the returned item. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrectly shipped part.
If you received a defective or incorrect part, please contact us within 30 days of delivery. We will cover return shipping costs and send a replacement or issue a full refund at no additional charge.
Have your order number ready. 509·885·8448 or info@nextgenappliance.com.
We'll issue a Return Merchandise Authorization and return-shipping instructions the same day.
Original, unopened packaging. Customer covers shipping unless the part was shipped wrong or defective.
Back to the original payment method once we receive and verify the returned part.
Every in-home repair we do comes with a 30-day labor warranty — written on every invoice. Parts carry the manufacturer's original warranty, which ranges from 1 year to lifetime depending on the component. If the same thing breaks again inside 30 days, we come back and fix it on our dime.